Night Vibes is committed to providing quality services to you, and this policy outlines our obligations in managing your Personal Information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
A copy of the Australian Privacy Principles can be found on the Office of the Australian Information Commissioner’s website.
What is Personal Information, and Why Do We Collect It?
Personal Information includes any data that identifies you, such as:
- Name
- Address
- Email address
- Phone number
- Payment details (processed via Setmore)
- Travel preferences (if applicable)
We collect this information through:
- Our website (www.nightvibes.com.au)
- Booking forms (online or via third-party services like Setmore)
- Email, phone, or live chat communications
- Cookies and analytics tools (to improve user experience)
Primary Purpose of Collection
We collect your Personal Information to:
- Process tour bookings and reservations
- Facilitate payments securely via Setmore
- Provide customer support and updates
- Send marketing communications (with your consent)
You may unsubscribe from marketing at any time by contacting us or using the opt-out link in our emails.
Sensitive Information
We generally do not collect sensitive information (e.g., health data, racial origin). If required (e.g., for accessibility needs), we will seek your explicit consent and use it only for the intended purpose.
Third-Party Services (Setmore)
We use Setmore for:
- Booking management
- Payment processing
- Customer relationship management (CRM)
Setmore may collect and store your data in accordance with their Setmore – Privacy Policy. We ensure they comply with APP guidelines, but we do not control their policies.
Disclosure of Personal Information
Your data may be shared:
- With Setmore for booking & payment processing
- With tour operators for service fulfillment
- If required by law (e.g., legal requests, emergencies)
We do not sell your data to third parties.
Security of Personal Information
We take reasonable steps to protect your data, including:
- Secure website encryption (SSL)
- Restricted access to personal data
- Secure payment processing via Setmore
However, no online transmission is 100% secure—you provide data at your own risk.
Data Retention
We take reasonable steps to protect your data, including:
- Secure payment processing via Setmore
- Secure website encryption (SSL)
- Restricted access to personal data
Access & Correction of Your Information
You can request:
- A copy of your stored data
- Corrections to inaccurate details
- Deletion (where legally permissible)
Policy Updates
This policy may change, with updates posted on our website.
Privacy Complaints & Enquiries
For questions or concerns, contact:
bookings@nightvibes.com.au